Frequently Asked Questions

The pro code Motional is associated with a special offer. It is for one-time use only and cannot be combined with any other promo code.

Use of Promo Code:

The promotional code must be entered in the field provided for this purpose when filling your basket and before confirming your order.
Indeed, once the order is validated, it is no longer possible to re-credit the commercial advantage associated with a promotional code. Consequently, we do not accept any complaints regarding misuse or failure to use a code.
 
We strongly recommend that you finalize your order immediately after entering your code to avoid any malfunction that could cause you to lose the benefit of it.

For orders in Metropolitan France , we offer the following delivery methods:
 

For orders to the European Union , we offer standard Colissimo home delivery against signature, delivery to a relay point And Chronopost delivery :

For orders to Switzerland , we offer standard Colissimo home delivery against signature and delivery to a relay point :
 

For international orders , we offer Fedex express home delivery :
 

We inform you that taxes and customs duties may be applied to your order by the customs services of your country.

*Order preparation and delivery times may be extended by up to 10 days during commercial operations (private sales, sales, outlet, etc.).

**If the order is placed between Monday and Friday before 12 p.m., it will be delivered the next day before 1 p.m. and from Monday to Thursday after 12 p.m., allow 2 days . Any order placed Friday after 12pm, Saturday and Sunday will be delivered on Tuesday before 1pm .

Yes, we deliver internationally with Fedex express home delivery :
 

We inform you that taxes and customs duties may be applied to your order by the customs services of your country.

*Order preparation and delivery times may be extended by up to 10 days during periods of commercial operations.

Please do not hesitate to contact our customer service if you wish to be delivered to a country not on this list.

To best serve you, we have implemented an option that allows you to select products that you can then find at any time in your customer account. To do this, you must have or create a customer account on the site.
 
From a product sheet
Simply go to the product sheet in question and click on the “Heart” icon.
 
Please note, products are not reserved.

Yes, the absolut cashmere gift card is only valid online on our website, for 12 months from the date of purchase.
It can be used once or several times , within the limit of the available amount.

It is neither exchangeable nor refundable.

Please note that as soon as you can add a product to your cart, it means we have it in stock. In fact, all products visible on the e-shop site are available for sale.

For products listed as out of stock on our website, it is possible that they were sold out during the day. We encourage you to check back regularly in the following days to see if we have received a new shipment of the item in question.

All product photographs are taken by experienced professionals, so you have the most accurate view of the product possible.

However, if despite our best efforts, there are any differences between our product photos and reality, we would be extremely grateful if you could let us know so that we can further improve their presentation.

If you are not satisfied with an item due to its appearance in the photo, please note that for certain products, you can return it to us and receive a refund (please refer to our returns procedure ).

For products displayed as out of stock on our site, it is possible that they were sold out during the day.
 
We invite you to reconnect regularly in the following days to check if we have received a new shipment of the reference in question.
 
Subscribe to our newsletter if you would like to be the first to know about new products and never miss out on our great deals.

On the clothing product sheets, you have a Size Guide (next to the size button).
 
However, there are products that run large or small. In this case, an alert message will inform you when you select your size ("Warning, this product runs small / this product runs large").
 
If there is no alert, you can choose your usual size as normal.

If you are already a customer, please log in before completing this form. This will allow us to process your request more quickly.

For returns made from mainland France and Belgium , a contribution of €2 will be taken from returned orders.

For returns made from Germany, the Netherlands, Spain, Italy, Luxembourg and Portugal, a contribution of €8 will be charged.
This amount will be automatically deducted from your refund.

For returns made from other countries, the return of a product is at your expense. We advise you to make your returns via the national transport company and to keep your proof of deposit. This certifies that your package has been taken care of by the carrier, and will be essential for any request to our Customer Service in the event of loss of traceability of your return.

In the event of a logistical error or receipt of defective products, please contact our Customer Service at serviceclient@absolutcashmere.com upon receipt of your order so that we can offer you a solution.

If you wish to return an item to us, here are the return conditions to follow to obtain a refund:

- Return must be made within 30 days from the delivery date
( Extended Return Period: In celebration of the holiday season, all online purchases made on or after November 30, 2024 can be returned through January 7, 2025.)
- The item must be in its original condition without any signs of use: it must be clean, unwashed, and undamaged
- The item must be returned in its original packaging
- The label must be intact and attached to the product

You have 30 days from the date of delivery (as indicated by the tracking information) to return any items to us.

To make a return, please follow these steps:

1. Visit our return portal [here], or access it through your customer account under the “Returns” section.

2. Enter the order number and the email address used at the time of purchase in the fields provided.

3. Once your order is located, select the items you wish to return, specify the reason for return, and click “Submit”.

Each return request is linked exclusively to a specific order.
If you wish to return items from multiple orders, please submit a separate return request for each one and send them individually, each in its own package.

4. Choose your preferred return option: store credit or refund.

From the moment your package is received by our logistics teams, please allow 2 to 10 working days for your return to be processed by our teams.
 
After verification and validation of the returned products, you will receive an email confirming the refund of your order.
 
You will be refunded using the same payment method used when placing your order.
 
Upon receipt of the refund confirmation email, allow 2 to 3 business days for the amount of your refund to appear in your bank account, and 24 hours in your Paypal account.
 
If you chose the installment payment method with Alma, you will be refunded via Alma to your bank account within 2 to 3 business days. If you have returned part of your order, your payment schedule will be updated and you will be notified by email from Alma.
 

If you have not received a refund confirmation email after 10 working days from the date your return package was delivered to our warehouse, please write to us at serviceclient@absolutcashmere.com and attach a photo of your proof of deposit at the post office, showing the sender and recipient addresses, as well as the tracking number.

We only accept returns of products purchased on our e-commerce site absolutcashmere.com. If you wish to return an item from another store, we invite you to contact the store where you made the purchase.

It is currently not possible to return an item ordered online to our stores.

Subscribe to our newsletter if you would like to be the first to know about any changes to our return procedures.

We are currently unable to offer exchanges. We therefore encourage you to return the item that is not suitable for a refund, and place a new order to receive the desired item.

To find out how to make a return, we invite you to consult the answer to the question “How to make a return?” in our FAQ.