Terms and Conditions of Sale
TERMS AND CONDITIONS OF SALE
Updated: June 2026
These Terms and Conditions of Sale (hereinafter the “Terms”) apply to all orders placed on www.absolutcashmere.com (hereinafter the “Website”), operated by MCC SAS, registered with the Nanterre Trade and Companies Register under number B420 972 622, with its registered office at 18 rue du Mail, 75002 PARIS, and intra-Community VAT number FR 91 420 972 622 (hereinafter “absolut cashmere”).
The Customer declares that they are an adult individual, not acting as a trader, and are purchasing for personal use. They may order as a guest or through a customer account. Placing an order constitutes full acceptance of these Terms and Conditions of Sale as in force on the date of the order.
absolut cashmere reserves the right to amend these Terms and Conditions of Sale at any time.
For any questions, you can contact Customer Service:
- via the contact form available here,
- by email at the following address: serviceclient@absolutcashmere.com
ARTICLE 1. YOUR CUSTOMER ACCOUNT
The Customer may create a personal account or order as a guest. Creating an account allows them to:
· make future orders easier,
· track their orders and deliveries,
· view their purchase history,
· manage their personal information,
· access product returns more easily.
The Customer is responsible for keeping their login details confidential and for all activity carried out through their account. If you suspect that someone else is using your customer account, we recommend changing your password and contacting us to close the compromised account if necessary.
ARTICLE 2. HOW TO PLACE AN ORDER?
Product offers and prices remain valid for as long as they are displayed on the Website, subject to availability.
- Select your items and add them to your basket
- Go to your basket to review your selection.
- Sign in to your customer account, create an account or continue as a guest
- Choose your delivery method
- Choose your secure payment method
- Confirm your order after accepting the Terms and Conditions of Sale
- Receive an order confirmation email
ARTICLE 3. PRODUCT AVAILABILITY
Product offers and prices remain valid for as long as they are displayed on the website, subject to availability. For promotional offers, the offer period will be stated on the website and in our communications. If a product is unavailable, absolut cashmere will propose a new delivery date or issue a refund within 5 working days. We may also need to cancel your order for a legitimate reason.
ARTICLE 4. PRICES
Prices are in euros (€) and include all taxes, but exclude delivery charges (which will be shown when you choose your delivery method). absolut cashmere reserves the right to change its prices but will apply those in effect when the order is placed. Products remain the property of absolut cashmere until payment has been made in full.
The Customer is informed that the displayed price may vary depending on the selected delivery country due to local VAT rates, commercial terms or specific promotions.
Orders delivered outside the European Union may be subject to customs charges, local taxes or import duties. This will be indicated during the final stages of placing your order. The Customer is solely responsible for these charges, including any declarations and payments required by the relevant authorities in the country concerned.
ARTICLE 5. PAYMENT
Secure online payment through :
Cards : CB, Visa, MasterCard, Amex, KCP, JCB, INTERAC, Discover, Diners
Online banking : Bancontact, online bank transfer, BLIK, Finnish e-banking, iDEAL, Przelewy24, Trustly
Digital wallets: Apple Pay, PayPal, Alipay, Alipay HK, Google Pay, DANA, GCash, GoPay, GrabPay MY, GrabPay SG, Kakao, MB WAY, MobilePay, Swish, TWINT, Vipps.
Pay in instalments: Alma and Klarna
Payments are encrypted (SSL) and processed through a secure payment provider. absolut cashmere does not have access to the Customer’s bank details, which are not stored on absolut cashmere’s servers.
Payment in instalments is available through the third-party providers Alma and Klarna. By choosing this payment method, the Customer unreservedly accepts Alma’s terms of use, available on its website: https://getalma.eu/legal/fr-FR/terms/, and Klarna’s terms of use, available on its website: https://cdn.klarna.com/1.0/shared/content/legal/terms/. absolut cashmere accepts no responsibility for decisions by Alma or Klarna to approve or decline payment. If payment is declined, another payment method must be used.
Please be assured that all your transactions are secure. Our payment provider handles them in strict confidence, with all your data encrypted.
We never have access to your payment details, including bank card details, and do not store them on our servers.
In the event of a payment issue, suspected fraud or an ongoing dispute, absolut cashmere reserves the right to suspend or cancel the order.
ARTICLE 6. DELIVERY
6.1 Order preparation: within 48 working hours from the first working day following payment confirmation.
6.2 Delivery areas:
Metropolitan France, the European Union and internationally.
Here is the list of countries we deliver to internationally:
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Côte d’Ivoire (Ivory Coast)
Curaçao
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Ethiopia
Falkland Islands
Faroe Islands
Fiji
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Honduras
Hong Kong
Iceland
India
Indonesia
Isle of Man
Israel
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
South Korea
Kuwait
Kyrgyzstan
Laos
Lebanon
Lesotho
Liberia
Liechtenstein
Macau
Madagascar
Malawi
Malaysia
Maldives
Marshall Islands
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
New Caledonia
New Zealand
Nicaragua
Nigeria
Niue
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Puerto Rico
Qatar
Réunion
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Solomon Islands
South Africa
Sri Lanka
St Barthélemy
St Martin
St Helena
Suriname
Swaziland
Switzerland
Taiwan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (U.S.)
Wallis and Futuna Islands
Zambia
Zimbabwe
6.3 Delivery methods:
Metropolitan France and the European Union
Express home delivery via Chronopost
Express delivery to a collection point via Chronopost
International delivery
Express home delivery via DHL
6.4 Rates: calculated according to the delivery destination and method selected. Standard Colissimo delivery is free for purchases of €200 or more in mainland France and Europe. Any free or discounted delivery offers are detailed on the Website.
6.5 Tracking: The Customer can track their order through their customer account or via the link provided by email.
6.6 When will your order be delivered?
The estimated delivery time is shown at checkout. In France, delivery generally takes 2 to 4 working days from dispatch. This may take longer during busy periods (sales, special promotions, etc.) or in cases of force majeure. The Customer will be notified by email when their parcel is dispatched and will receive a tracking link.
If your delivery is delayed or does not arrive, please contact our customer service team.
ARTICLE 7. RIGHT OF WITHDRAWAL
Under the provisions of the French Consumer Code and European regulations, you have fourteen (14) days from receipt of your order to exercise your right of withdrawal online.
This right is reserved for consumers acting outside any professional activity. If the deadline falls on a Saturday, Sunday or public holiday, it is automatically extended to the next working day.
7.1 How can you exercise your right of withdrawal?
In accordance with Ordinance No. 2026-2 of 5 January 2026, a “Right of withdrawal” section is available on the absolut cashmere website throughout the statutory withdrawal period. You can use this button to submit your request online:
- confirm your contact details and identify the order concerned,
- confirm your withdrawal by clicking the “Confirm withdrawal” button.
An acknowledgement will be sent to you immediately by email. Once you have declared your withdrawal, you have a further 14 days to send us your parcel, giving you a total of 30 days from receipt of your order to return your items.
You may also exercise this right using the withdrawal form in Article 16.
7.2 Items excluded from the right of withdrawal
Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to certain items:
- items personalised or made to measure according to your specifications,
- hygiene items (socks, underwear) whose packaging has been unsealed after delivery.
ARTICLE 8. RETURNS AND REFUNDS
8.1 Time limit: you have 14 days from the date you receive your order to exercise your right of withdrawal. During this period, you must exercise that right by generating your returns label. Once you have generated the label, you have a further 14 days to return your parcel by post, giving you a total of 30 days to return your order to us.
8.2 Conditions: the product must be unworn, with its tags attached and in its original packaging.
8.3 Procedure:
Returns are accepted within 30 days of receiving your parcel.
Submit your request through the Returns Portal or your customer account.
One return request = one order (to be sent separately).
Choose your return option: store credit (free), exchange (free) or refund.
For refunds: fees deducted according to the country (€2 for France/Belgium, €8 for other eligible countries); other countries → costs are your responsibility.
8.4 Refunds: You will be refunded within a maximum of 14 days after our team receives and checks your return.
8.5 Exceptions: personalised products cannot be returned.
ARTICLE 9. PRODUCT WARRANTIES
Products benefit from the following warranties:
- Statutory guarantee of conformity: valid for 2 years from receipt of the product. It covers manufacturing defects or products that do not match their description.
- Warranty against hidden defects: valid for 2 years from discovery of the defect.
If a product is defective or does not conform to its description, the Customer may request a repair, replacement or, failing that, a refund. In such cases, absolut cashmere will cover the return costs.
The following are not covered:
- Normal wear and tear from use,
- Defects caused by improper use,
- Failure to follow the care instructions.
For any request, please contact Customer Service and provide supporting photographs.
ARTICLE 10. AFTER-SALES SERVICE
For any questions about using or caring for a product, or about a defective product outside the statutory warranty, the Customer may contact absolut cashmere Customer Service.ARTICLE 11. INTELLECTUAL PROPERTY
All content on the Website (text, images, logos, visual or audio elements, etc.) is protected by copyright, trade marks and other intellectual property rights. Reproduction in whole or in part without prior written permission from absolut cashmere is prohibited.
ARTICLE 12. LIABILITY AND FORCE MAJEURE
absolut cashmere shall not be liable for any total or partial failure to fulfil its obligations in the event of force majeure as defined by case law (natural disaster, strike, pandemic, war, etc.).absolut cashmere is not liable for indirect losses (loss of opportunity, data or customers, etc.) or for delays attributable to carriers.
Access to the Website is provided “as is”. absolut cashmere does not guarantee that it will be free from errors, viruses or service interruptions.
ARTICLE 13. RECORD RETENTION
Order forms and invoices are archived on a reliable, durable medium and may be produced as evidence.ARTICLE 14. PERSONAL DATA
Personal data is processed in accordance with the General Data Protection Regulation (GDPR). It is needed to manage orders and may be used to send marketing communications if the Customer has consented.The Customer has the right to access, rectify, object to the processing of and request the deletion of their personal data by writing to: absolut cashmere, 18 rue du Mail, 75002 Paris, or via the form on the Website.
For more information about how we handle your personal data and send you offers and newsletters, please see our Privacy Policy or Cookie Policy.
ARTICLE 15. DISPUTES AND MEDIATION
If a dispute arises, please contact us so that we can seek an amicable resolution:-via the contact form available here
Failing that, you may submit a request for mediation to CMAP (www.cmap.fr/consommateurs).
If no resolution is reached, the French courts shall have exclusive jurisdiction.European online dispute resolution platform: https://ec.europa.eu/consumers/odr
ARTICLE 16. WITHDRAWAL FORM
To submit your request, please complete the form available via this link.
Thank you for your trust. The entire absolut cashmere team is here to help.