Privacy policy

absolut cashmere is committed to protecting your privacy and your personal data.

This Privacy Policy sets out how absolut cashmere collects, processes and protects your personal data. It is designed to inform you of the conditions under which absolut cashmere collects your personal data, the reasons why such data is collected, how it is used, and your rights. It applies to all information provided by you or collected by absolut cashmere during your interactions with us.

Data collection takes place when you use our website, our branded social media pages and other online services, when you purchase absolut cashmere products on our website, at our other points of sale or during in-store visits (collectively, the "Sites"), and through the various interactions you may have with our digital advertising campaigns.

By using our Sites, you are subject to the current Privacy Policy in force and you signify your acceptance of it.

Who is responsible for the processing of your Data?

The company MCC SAS ("absolut cashmere") is the data controller, determining the purpose for which your Data is collected — registered office at 18 rue du mail, 75002 Paris, registered with the Nanterre Trade and Companies Register under number B420 972 622.

absolut cashmere can be reached by email at serviceclient@absolutcashmere.com.

What data do we collect and how?

The data we collect and use varies depending on the products, services and features you wish to access. We collect data securely and confidentially in order to optimise your customer experience. This data is collected when you:

- Create your customer account,

- Fill in the information fields to complete a purchase,

- Subscribe to our newsletter,

- Contact our customer service team,

- Or use our Site.

The personal data we collect or that you choose to provide to us includes in particular:

- Your contact details, such as your name, first name, email address, phone number, and delivery and billing address,

- Account and user data such as your password and unique user identifier,

- Personal data such as your date of birth, your online and in-store purchase history, and your written or telephone exchanges with our customer service team,

- Data related to your browsing on our Site, enabling us to identify and geolocate your connected device or the pages visited on the Site. The data collected includes cookies, IP address, browsing history, device and browser type, your location, browser language, and internet service provider.

- Data related to your personal preferences regarding newsletter subscription, wishlist, marketing preferences and cookie settings.

For what purposes do we use personal data?

The data collected during your purchases allows us to ensure the delivery of your ordered products, the management of the customer relationship and any claims you may have, as well as the handling of requests related to the exercise of your personal data rights. Your data may also be collected when you give us your consent for the purpose of improving our customer service. With the aim of offering you a unique customer experience and a personalised journey. With your consent, you will be able to receive our newsletters and personalised offers, and enjoy a tailored browsing experience based on your purchase history, your browsing on the site, or dedicated advertising on third-party platforms. Finally, in the context of legitimate interest, other data is collected to, for example, provide access to and use of our site, or to monitor online activity in order to improve the quality of our services and enhance your experience.

What are your rights regarding this data?

In accordance with applicable regulations, you have a number of rights regarding your personal data. These rights may be exercised directly and at any time by contacting us by email at serviceclient@notshy.fr, simply stating the reason for your request and the right you wish to exercise.

Your rights are as follows:

- The right of access

- The right to rectification

- The right to erasure

- The right to object

- The right to data portability or to information.

To delete your customer account, simply send your request to our Customer Service team.

You also have the right to withdraw your consent at any time for any processing based on consent. To simply unsubscribe from our newsletter, click the unsubscribe link included in every email.

Who do we share your personal data with?

Your data is primarily used by absolut cashmere.
However, absolut cashmere may share your data with external recipients or partners to ensure the smooth operation of the Site, the management of your transactions and payment security, the dispatch and delivery of your products, the organisation of customer service, the hosting, administration and management of your data, the distribution of emails, and the management of the brand and product promotions through our advertising service providers.
Where necessary, your data may also be transferred to third parties in order to comply with a legal obligation.

We select the recipients of your data based on their competence in terms of data security and confidentiality.


Is the data collected transferred outside the country?

To improve our website and services, your data may be collected outside the European Economic Area by our suppliers or service providers.


How long is your personal data retained?

Your personal data — excluding banking data, which is collected and processed by our payment providers — is retained for 3 years from the date of your last interaction with absolut cashmere (last purchase, last contact — email, chat, social media — with customer service, last time you opened our newsletter, or the date your customer profile was created).

However, deleted data may be retained in archive with strictly limited access for legal, accounting and tax purposes, or to enable the handling of any potential claims and warranty requests, within the applicable limitation periods.

After this period, data will be irreversibly anonymised.

How can I contact absolut cashmere about data protection?

For any questions relating to the protection of your data, please contact our Customer Service team by email at serviceclient@absolutcashmere.com.

When we refer to our network, we mean any of the digital and/or physical channels and/or means through which you can interact with us via our website, www.notshycashmere.com (the "Site"), the absolut cashmere physical stores, by post or by phone.

When you use our network, absolut cashmere may be required to process personal data about you — data we have collected from you or that you have provided to us — in the context of creating a customer account, placing product orders, or subscribing to our newsletter.