I received my order but it contains a damaged/defective item

Thank you for your order and we are sorry for the inconvenience.

If you notice a defective item upon receipt of your order, please follow the following procedure:

1. Make your return request by going to our return portal .

2. Select the product concerned and indicate the reason for the return, specifying that it is a defective item.

3. You will be asked to provide supporting documents : please attach clear photos and a precise description of the defect observed.

4. Once your request has been validated, it will be forwarded to our customer service for verification .

5. If accepted, a prepaid return label will be sent to you by email.

6. No return shipping costs will be deducted from your refund or credit .

If you do not receive your label within 48 hours , we invite you to contact our customer service to finalize your return as quickly as possible.