How to make a return?

You have 30 days from the date of delivery (as indicated by the tracking information) to return any items to us.

To make a return, please follow these steps:

1. Visit our return portal [here], or access it through your customer account under the “Returns” section.

2. Enter the order number and the email address used at the time of purchase in the fields provided.

3. Once your order is located, select the items you wish to return, specify the reason for return, and click “Submit”.

Each return request is linked exclusively to a specific order.
If you wish to return items from multiple orders, please submit a separate return request for each one and send them individually, each in its own package.

4. Choose your preferred return option: store credit or refund.

– Return for store credit
If you choose to return your items for store credit, 100% of the item value will be refunded in the form of a voucher.
A prepaid return label will be provided and return shipping will be free of charge.

- Return for refund 

If you prefer a refund to your original payment method, the conditions vary depending on your country:

*Returns from France, Belgium, Germany, Netherlands, Spain, Italy, Luxembourg, and Portugal

  • A prepaid return label will be automatically generated once your return request is submitted.
    Please print it and attach it securely to your parcel.
    A return fee will be deducted from your refund as follows:

  • €2 for France and Belgium

  • €8 for Germany, Netherlands, Spain, Italy, Luxembourg, and Portugal.

Please make sur to keep your proof of drop-off, as it is required in case of any tracking issue.


*Returns from other countries

Return shipping costs are your responsibility.
Once your return request is submitted, the return address will be provided to you.
Please include in your package:

  • The returned items
  • The invoice for the corresponding order
We recommend using your national postal service and keeping your proof of drop-off, as it will be required in the event of any tracking issue.