What are the reimbursement deadlines and methods?

From the moment your package is received by our logistics teams, please allow 2 to 10 working days for your return to be processed by our teams.
 
After verification and validation of the returned products, you will receive an email confirming the refund of your order.
 
You will be refunded using the same payment method used when placing your order.
 
Upon receipt of the refund confirmation email, allow 2 to 3 business days for the amount of your refund to appear in your bank account, and 24 hours in your Paypal account.
 
If you chose the installment payment method with Alma, you will be refunded via Alma to your bank account within 2 to 3 business days. If you have returned part of your order, your payment schedule will be updated and you will be notified by email from Alma.
 

If you have not received a refund confirmation email after 10 working days from the date your return package was delivered to our warehouse, please write to us at serviceclient@absolutcashmere.com and attach a photo of your proof of deposit at the post office, showing the sender and recipient addresses, as well as the tracking number.