I received my order but it contains a damaged/faulty item

Thank you for your order and we are sorry for the inconvenience.

If you notice a faulty item upon receiving your order, please follow the procedure below:

1. Submit your return request by visiting our returns portal.

2. Select the relevant item and indicate the reason for the return, specifying that it is a faulty item.

3. Supporting documents will be required: please attach clear photos as well as a precise description of the defect observed.

4. Once your request has been validated, it will be forwarded to our customer service team for review.

5. If your request is accepted, a prepaid return label will be sent to you by email.

6. No return costs will be deducted from your refund or credit note.

If you do not receive your label within 48 hours, please contact our customer service team to complete your return as soon as possible.