How do I make a return?
You have 30 days from receipt of your parcel, as confirmed by the delivery date, to return items to us.
To make a return, follow these steps:
1. Visit our returns portal here or go to the "Returns" section of your customer account.
2. Enter the relevant order number and the email address used when placing your order in the fields provided.
3. Once you have found your order, select the items you wish to return, give the reason, then click ‘Confirm’.
Each return request must relate to a single specific order.
If you wish to return items from multiple orders, please submit a separate return request for each order and send each one in its own parcel.
4. Choose your preferred return option: store credit or a refund.
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- Return for store credit If you choose to return an item for store credit, 100% of the value of the returned items will be credited to you as store credit. Once prepaid returns label will be provided to you. |
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- Return for a refund
Please keep your proof of postage: you will need it if your parcel can no longer be tracked.
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