where is my order?
You can track your order status at any time under the heading My account in the My orders section. You will also receive an email notification when your order has left our warehouse.
how do I exchange or return an item purchased online?
If you are not completely satisfied with the goods you have ordered, you can exchange them or obtain a refund within 14 days following your purchase (date of invoice). Refunds will apply to items that have not been worn or washed, with their original tags and must be returned in the original packaging. You can return the product(s) to us by posting them to the address below. To do this, please request a return in your personal account area. Remember to include a copy of your electronic invoice (available in your order tracking documentation in your personal account area on our site) and the duly completed returns form. The cost of the return postage will be borne by you, along with any additional shipping charges (specific shipping costs relating to the nature of certain goods that cannot normally be sent via post). Once we have received and inspected your return or the proof of the postage of your return, we will refund the returned product(s) to the credit card you used for payment. If you paid for your order via PayPal, your order will be recredited to your PayPal account. If you paid using a debit advice via PayPal, your order will be refunded direct to your bank account..
Address to return via the post: :
MCC - ABSOLUT CASHMERE
11 Rue de la Marne
77400 ST THIBAULT DES VIGNES
can I cancel or modify my order?
It is not currently possible to cancel or modify your order, because we start preparing it ready for dispatch once you confirm the order on the website.
If you change your mind, you can return the garment(s) you received in your order. Please consult the Exchanges and returns section for more information.
i have a bonus or discount code; how can I use it when buying online?
When you arrive on the order summary screen*, enter your bonus code in the “bonus code” field. If you have a purchase voucher and do not redeem the total amount, you can use it on your next purchase!
*You can only use one purchase voucher or bonus code per purchase.
what are the various methods of shipment?
The delivery time and shipping costs will vary depending on the shipment method.
Deliveries are made to mainland France and Europe only.
how can I pay for my purchases?
There are several payment methods available: debit or credit card
Visa, Visa Electron, MasterCard. For payment by debit or American Express cards, payment will be carried out in real time. PAYPAL To purchase via PayPal, select the payment method and click “Confirm payment”. You will then be redirected to the PayPal page to proceed with the payment.
paylent in 3 instalments
You have the option to pay in 3 instalments for orders over €300. Payments will be collected from your credit card in 3 monthly instalments: the first will be collected at the time of purchase and the two following payments will be collected 30 and 60 days later. The cost of the financing is 2% of the total order amount. This amount will be included in your first payment and is taken when you confirm your order.
i have not received all the items of my purchase. What should I do?
Look in your inbox to check if we have sent you a notification email stating that one of the items in your order was no longer available. In this case, we will refund the amount of the relevant item and the shipping costs for your order with the same method of payment you used when you placed your order.
If you have not received an email, please contact our Customer Service department, who will respond as soon as possible.
the items received are incorrect or faulty. What should I do?
If you receive an item that has a defect or which is different to the one you ordered, we will refund the relevant items and shipping costs once we receive them back in our warehouse and have inspected the goods. To return an item, it is essential that you complete the delivery note and include it in your package.
Have you lost it? No problem, simply go to the My orders section in your My account area, and then select the order and print the “Return form”.
See the various options for returning items under the Exchanges and returns tab.
are the items placed in the basket automatically reserved?
No, simply adding an item to your basket does not guarantee it will be reserved or available. Some items are in high demand, and may sell out before you complete your order even if they were available when you placed them in your basket.
in which countries can I purchase items online?
The online sale and delivery of all products on the absolutcashmere.com website is for customers residing in France, in Europe, and in United States..